Politique de confidentialité

Voltyno operates this store and this website, including all information, content, features, tools, products, and related services in order to provide you, as a customer, with a personalized shopping experience (hereinafter the 'Services'). Voltyno is a store powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access the Services, use them, make a purchase or any other transaction, or when you communicate with us by any other means. In case of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing our Services and using them, you acknowledge that you have read this Privacy Policy and understand the terms of collection, use, and disclosure of your information as described in this Privacy Policy.

The personal information we collect or process

When we use the term "personal information," we are referring to information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable, so that it cannot identify you or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, in depending on your way of interacting with the Services, your place of residence, and to the extent permitted or required by applicable law :

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card and bank account numbers, payment card information, bank account information, transaction details, method of payment, payment confirmation, and other payment details.
• Account information including your username, password, security questions, preferences, and settings. Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions. Your communications with us including information you include in your communications with us, for example when you send an inquiry to customer service. Device information including

Sources of perionsonal informat

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;

From our service providers, including when we rely on them to implement certain technologies and when they collect or process your personal information on our behalf;
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Providing, tailoring, and improving the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, handle your orders, remember your preferences and items that interest you, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipments, facilitate any returns and exchanges, allow you to post reviews, and create a personalized shopping experience, for example by recommending products related to your purchases. This may include the use of your personal information in order to adapt and improve the Services in a more relevant way.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or postal mail, and to show you online advertisements about products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activities on the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or intervene in case of fraudulent, illegal, dangerous, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for the confidentiality of your account credentials. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• Communicating with you. We use your personal information to provide you with customer service, respond to your requests, offer you efficient services, and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery proceedings, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies, or investigate potential violations of them.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, providers and other third parties that provide services on our behalf (for example IT management, payment processing, data analysis, customer service, cloud storage, processing and shipping). With business and marketing partners in order to provide you with marketing services and to send you advertisements. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your place of residence, you may have the right to request that we do not share information about you for the purpose of showing you advertisements and targeted marketing content, based on your online activity with various merchants and websites. You can exercise your rights to object to these uses here
• When you give us instructions, send us a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our group of companies.
• In the context of a commercial transaction such as a merger or bankruptcy filing, to comply with any applicable legal obligation (including in response to subpoenas, search warrants, or similar requests), to enforce applicable terms of service or policies, as well as to protect or defend the Services, our rights, and the rights of our users or third parties.

Relation avec Shopify

Les Services sont hébergés par Shopify, qui collecte et traite des informations personnelles concernant votre accès aux Services et votre utilisation de ceux-ci afin de vous fournir les Services et de les améliorer. Les informations que vous soumettez aux Services seront transmises et partagées avec Shopify, ainsi qu’avec des tiers qui peuvent être situés dans d’autres pays que celui où vous résidez, afin de vous fournir les Services et de les améliorer. De plus, afin de protéger, développer et améliorer notre activité, nous utilisons certaines fonctionnalités améliorées de Shopify qui intègrent des données et informations issues de vos interactions avec notre Boutique, ainsi qu’avec d’autres marchands et avec Shopify. Pour fournir ces fonctionnalités améliorées, Shopify peut utiliser des informations personnelles collectées à partir de vos interactions avec notre boutique, avec d’autres marchands et avec Shopify. Dans ces circonstances, Shopify est responsable du traitement de vos informations personnelles, notamment afin de répondre à vos demandes d’exercer vos droits concernant l’utilisation de vos informations personnelles à ces fins. Pour en savoir plus sur l’utilisation par Shopify de vos informations personnelles et sur les droits dont vous disposez, vous pouvez consulter la Politique de confidentialité des consommateurs de Shopify . En fonction de votre lieu de résidence, vous pouvez exercer certains droits relatifs à vos informations personnelles ici Lien du portail de confidentialité de Shopify.

Sites web et liens de tiers

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information on these sites. The information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without restriction as to its use by us or by a third party. The fact that we include these links does not imply not in itself any endorsement of the content of these platforms, nor of their owners or operators, unless otherwise indicated on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information regarding children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of sharing or selling (as defined by the applicable law) personal information concerning individuals under the age of 16.

Security and preservation of your information

Please note that no security measure is perfect or infallible and that we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on various factors, such as the need to keep this information to manage your account, provide you with the Services, comply with our legal obligations, resolve disputes, or enforce any other applicable contract or policy.

Your rights and choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

• Right of access/right to information. You may have the right to request access to the personal information we hold about you.
• Right to erasure. You may have the right to request the deletion of the personal information we hold about you.
• Right of rectification. You may have the right to request the correction of inaccurate personal information that we hold about you.
• Right to portability. You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, under certain circumstances and with certain exceptions.
• Right to opt out of sale or sharing for targeted advertising purposes. Depending on your place of residence, you may have the right to opt out of the "sale" or "sharing" of your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising," as defined by applicable privacy laws. You can exercise your rights to opt out of these uses here. Please note that if you access our website with the Global Privacy Control opt-out signal enabled, depending on your place of residence, we will automatically treat this as an opt-out request for the device and browser you are using to access the website. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. To learn more On Global Privacy Control, you can visit https://globalprivacycontrol.org/. Except for Global Privacy Control, we do not recognize other Do Not Track signals that may be sent from your web browser or device.
• Management of communication preferences. We may send you promotional emails. You can choose at any time to stop receiving them by using the unsubscribe option included in our emails. If you unsubscribe, we can still send you non-promotional emails, for example regarding your account or orders you have placed.

You can exercise these rights at the locations provided for this purpose on the Services or by contacting us using the contact details provided below. To learn more about Shopify's use of your personal information and the rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, within the limits provided or allowed by applicable law. In accordance with applicable law, you may designate an authorized agent to request the exercise of your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authorization you have given them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframes provided by applicable law.

Complaints

If you wish to file a complaint regarding our handling of your personal information, please contact us using the details provided below. Depending on your place of residence, you may have the right to challenge our decision by contacting us at the details provided below, or by filing a complaint with the relevant data protection authority in your region. For the EEA, you can find a list of the supervisory authorities responsible for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses, or, where applicable, any equivalent contract issued by the competent authority of the United Kingdom, unless the data transfer is made to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, in particular to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice, in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights you have, please call us at , send us an email at kimishops13@gmail.com, or contact us at 324 Rustic Hills Crescent, Cumberland, ON, K4A 5A8, CA. For the purposes of applicable data protection legislation, we are the controller of your personal information.